Testimonials
I take my company truck here because it's close but everyone that works here is great. Especially Sheldon, always makes sure I'm taken care of.
Staff communicated well, keeping me updated with the status of my vehicle. I was provided with a stylish new Escape as a loner car as my car, Luna, received 5 star service!
They have always taken care of my 2017 Ford Escape and I feel like I am not being taken when they find a problem. It's nice to feel like the company thats fixing your car cares about you and is honest in what they are repairing. Thank you so much to the crew and to the Manager Sheldon
Top Customer Service! While driving through Dallas, 1000 miles from home, I got a powertrain warning on my Raptor. Stopped into the Prestige Ford service department to see if they could help. Right away my Service Advisor, Jerry Jones, grabbed Anthony Stovall, Shop Foreman, to take a look. They were able to diagnose and reset the system for me and take the truck for a drive to make sure it was functioning properly again. Within 30 minutes I was on the road and confident that it was safe to drive the truck again. So grateful for the quick and fantastic service these two gentleman and Prestige Ford were able to provide! I can definitely recommend them!!
Awesome team at Ford! They got me in and out of the servicing department faster than expected and the staff were so kind and helpful! Will be going back for regular maintenance
Took my 1986 F150 in for a new alternator and Dylan and the service techs fixed me up this is now my go to spot for my truck service
The service people are super helpful and friendly. Makes it a joy to go and know my vehicle is in absolutely great hands and care And this is our 3rd Vehicle the we buy here ..
Nick in service has been outstanding. Swift, transparent and even got me a free loaner! Hope Randall Reed ownership reads and knows he is an asset!!
I was concerned about a check engine light. Rick had me stop in and 'checked the code' to determine the problem. He confirmed it was under warranty, ordered the parts needed, walked me over to make arrangements for a covered rental car and scheduled the repairs. I came in worried and left calm with a plan that caused the least inconvenience to me. Rick did a great job taking the extra effort to make this a much better experience.
I’ve always had fantastic experiences at Quick Lane, thanks to my service advisor Sheldon. He consistently goes above and beyond, offering exceptional customer service with a kind demeanor. Without a doubt, he’s the best service advisor I’ve ever worked with.